What it does today
A remote care team works through the robot. You're staffing the gap, not buying a gadget.
The robot learns each resident's call history. The everyday non-clinical asks, it answers itself; on the rest, it waits about 30 seconds for a care team member to take it before stepping in — so staff see fewer notifications from day one.
Over local radio, it re-prioritizes live as a need grows — like a toileting call that can't wait.
Non-clinical requests go to a volunteer or housekeeping — not a caregiver pulled off real care.
A true emergency escalates at once to the emergency line and the right staff.
Every interaction posts to your EHR, clean and complete.
Autonomous through hallways, doors, and elevators, to any room in the building.
Proactive rounds keep the care plan on track and catch needs before the light goes on.
One call light, four outcomes
The robot never assumes urgency — it only knows the trend from your EHR. Every call runs the same path, and the virtual CNA determines what it actually is on arrival.
A call from a resident whose history rarely involves hands-on care.
CNAs are busy, so the robot goes at 0:30 · assessed ~2:30 as non-clinical · it stays with the resident, summons a free volunteer over radio, and shares the ETA until they arrive.
A call from a resident whose history is almost always non-clinical.
Trend says non-clinical, so the robot goes immediately — no grace window · by ~2:00 it resolves the ask itself or routes a non-care task over radio, without paging the care team.
A call from a resident whose history trends time-sensitive — like toileting.
Priority climbs on the radio from 0:00 · from ~2:30 the robot stays with the resident, pulling live ETAs from the team and telling them who's coming and when, until a caregiver arrives.
An ordinary call — nothing flags it. Only on assessment does the team learn it's a fall.
Same path as any call — no one knew it was urgent · the moment the virtual CNA sees the fall (~1:30, on entry) it escalates over the emergency line and radio, then stays and coordinates responders' ETAs until they arrive.
Chunk widths are approximate, not strictly to scale.
For the Executive Director
Protect census, staffing, and your next survey.
You're judged on the three hardest things to control. The robot eases all three at once.
Responsiveness families notice
The robot clears the routine calls instantly, so the urgent ones — the ones families remember and review — get answered fast.
Only 64% of staff believe the call light reflects a real need · Ali et al., 2020
Staff you can keep
Taking the impossible-triage pressure off the floor eases the rush that drives turnover, overtime, and agency spend.
44–80% annual direct-care turnover keeps buildings on costly agency staff · PHI, 2024
Survey-ready, lower risk
Faster response plus automatic, complete documentation means fewer incidents and a cleaner survey.
Falls send roughly 3M older adults to the ER each year · CDC
For the Director of Nursing
Safer residents, cleaner records, nurses on nursing.
Triage shouldn't depend on who's free. The robot assesses every call and gets the right level of care moving.
Resident safety
Urgent needs that can't wait — a toileting call, a clinical concern — are assessed immediately, before a resident tries to get up alone.
Call-light response time tracks directly with fall rates · Tzeng et al.
Care plan held, every call documented
Each call is assessed against the care plan and posted to the EHR automatically — defensible records without the after-shift charting.
Missed care is tied to higher UTIs, pressure injuries, and falls · Recio-Saucedo et al.
Nurses and aides at the top of their license
The robot fields and routes the non-clinical noise, so clinical staff spend their time on clinical care — not chasing every light.
62% of aides rushed a care task on their last shift · Song et al., JAMDA 2021
We are selecting a small number of operators to build this with us — in their building, with their systems, with their staff. The trade is deliberate and weighted toward you.
Regular meetings, access to your systems and floor staff, and help getting the workflows right. This is how the EHR, nurse-call, radio, and workflow integrations get built correctly — with you, in your building.
Honest about stage: early pilots run with heavy human oversight while autonomy is instrumented and validated.
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